faq's

salon wholesale supplies

FREE GIFT WITH PURCHASE

All online orders over $100 USD will receive a free gift from Blue Sky Beauty. Free gift will have a retail value of $25 and will vary depending on the season, time of year and featured products. May include items from REF Stockholm, BES Beauty and Science or other product lines we carry. No Free Gift requests will be fulfilled. Free Gift with Purchase is valid on online orders only. Free Gift cannot be returned or exchanged for alternative items or cash value. No coupon code needed - Free Gift will be automatically included in purchases over $100.

When you conduct a transaction on our website, as a part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons pertaining to your order or interaction with our shop only and will not be shared or sold to any other party.

We collect personal and non-personal information for the following purposes:

To provide and operate our services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

PAYMENT INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind firewalls.

All direct payment gateways offered by Wix.com and used by our company adhere to the strict standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card information by our store and it’s service providers.

COMMUNICATION

We may contact you regarding your account to troubleshoot problems, resolve any issue or dispute, in regards to payment issues or monies owed on your account, to poll opinions or send surveys, to send updates or any other information in regards to our company or as otherwise necessary to contact you to enforce our user agreement, applicable national laws or any other agreement we may have with you. For these purposes, we may contact you via email or postal mail. Neither our company nor Wix.com will ever contact you to collect payment or monies owed via telephone or text message. All contact in regards to your account will be in writing via email or postal mail only.

WITHDRAW OF CONSENT

If you would like to access, correct, amend or withdraw any personal information we have about you, you are invited to contact us at larry@blueskybeauty.com. Please include your name and email address and include any changes or removal of information you would like. We will send you back a confirmation of your preferred changes.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will highlight changes or modifications here so that you are aware of information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

The Blue Sky Beauty website may use "cookies" to help you personalize your online experience. A cookie is a file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookies to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with the Blue Sky Beauty website, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information such as billing addresses, shipping information, etc. When you return to the same website, the information you previously provided can be retrieved so you can easily use the features you have customized.

You have the ability to accept or decline cookies on our website. Most web browsers will automatically accept cookies but you can modify your browser settings to decline cookies or ask every time if you prefer. To modify your browser, go to your computer settings and click the link for your web or browser settings. If you decline cookies, you may not be able to fully experience the interactive features of specific websites you may visit.

SHIPPING POLICY

DOMESTIC ORDERS

All orders shipped within the United States will be subject to a $20 USD shipping charge. We ship all orders via USPS and include complimentary tracking on all orders. Most orders ship within 3-5 business days. You will receive an email shipping confirmation once your order has shipped along with your tracking number.

INTERNATIONAL ORDERS

International orders up to $150.00 USD will subject to an $18 USD shipping charge. Orders $150.00 USD and up are subject to a $30 USD shipping charge. We ship all international orders via USPS and include complimentary tracking. All international customers are responsible for all customs and duty fees if applied. Most orders will ship within 3-5 business days. You will receive an email shipping confirmation once your order has shipped along with your tracking number.

IN-STORE PICK UP

For our clients who live in the New York Metropolitan area, we offer free in-store pick up for all orders. Please choose in-store pickup at check out and you will receive an alert when you order is ready for pickup. Please bring your order number and confirmation to pick up.

EXCHANGES & RETURNS

Due to the nature of our products, we do not accept returns, however, if the item(s) you ordered are determined to be damaged or defective within 7 days of receipt, we will gladly repair or replace your item at no additional charge to you. If you receive an item that is damaged, please contact us within 7 days of receipt of your order at larry@blueskybeauty.com with your name, order #, item and any details pertaining to the damaged product along with a photo of the product. We will review your request and contact you within 48 hours of receipt of your email with the steps to repair or replace your damaged item.

If you ordered the incorrect item, we will gladly exchange your item for a different item of your choice, however you will be responsible for any price difference and the cost of return shipping. To start your exchange, please contact us at larry@blueskybeauty.com within 7 days of receipt of your order and request a Return Authorization (RA) Number. We will review your request and contact you within 48 hours of receipt of your email with the steps to begin your exchange. All exchanges must include the RA# on the outside of your package and on your return receipt. Once we receive your item we will email you a credit to the store for the amount you paid for your items. You will have 90 days to use your store credit. PLEASE NOTE: If you attempt to return an item outside of this process, your exchange/repair may be denied.

Cookies Policy

Shipping Policy

Free Gift With Purchase